For Customers

!!! The site is still under development, some areas are unfinished.
Purchase system is not yet functioning, but you can use the BOUTIQUE to place orders over email, as before.
To place order please email at popovy.sisters@gmail.com

-Our dolls, clothing and accessories are handmade, fine works of art, everything is limited edition, they take time to create and prepare for shipment. 
Each order has a personalized approach.
Production time varies depending on the number of orders in front of you, for example a blank doll without makeup and body blushing takes approximately 3-7 months, sometimes can be longer.  
Eyes may increase the waiting time.

Payment
- By placing an order you agree to the terms and conditions of ordering and delivery listed on this page.
- After placing the order, the manager will contact you within 48 hours and clarify the method of payment. 
- After this time, if you haven't received the reply, please check your spam folder and send an e-mail to popovy.sisters@gmail.com.
- Payment is possible by bank transfer, crypto or Stripe system.
- 10% money transfer fee is applied by our partners on top of the total price.
- Installment payment is possible. In this case, the amount, including delivery, increases by 10%. The initial payment is at least 50%. 
- Cancellation of the order and refunds are impossible.
- Once an order has been placed, no changes can be made to it, please be careful.
* Changes to the delivery address are possible at your own risk.

Delivery 
- Doll casting time varies depending on many factors. Making a blank doll is approximately 3-7 months. In some cases delays may occur. 
- Orders are sent by courier service BXB, once the parcel reach destination country it is being overtaken by other companies such as UPS, FedEx, DHL.
- We are not responsible for possible delivery delays caused by transportation companies. 
- Shipping days: Monday, Tuesday, Wednesday.
- Recommendation: unpack in the presence of the courier or later record the process of unpacking on video. 
- If the damage occurred during the delivery period and it is confirmed either by a detailed video recording of unpacking or by a courier service report, we will provide a discount on the purchase of spare parts. 
- Shipping of spare parts is at the expense of the buyer.
- If the parcel is lost and it is confirmed by the courier service - we will give a discount for a second order.
- If the parcel is lost or damaged, refund is not possible.
- If the doll is sent to a third party, such as a makeup artist, we are not responsible for the shipment from him/her to you.
- Change of shipping address is possible at your own risk.
* In the last 8 years there have only been 2 cases of lost parcels. 1 of which was found.